What is WhatsApp Business?

WhatsApp Business is a free mobile app developed specifically for small businesses. Through WhatsApp Business, companies can open an additional service and communication channel for their customers. WhatsApp Business is a small-business version of the popular messenger Official website: WhatsApp Business The functions are similar to the private WhatsApp: it is a messenger app for chats. Users can send photos and videos . Voice calls and video calls are also possible, as are group chats with up to 256 people and file sharing for files up to 100 MB in size. WhatsApp Business was initially only available for Android ; today the messenger is also available for iOS . In the Business variant a short company profile can be created. Basic information can be stored in the company profile (Screenshot: WhatsApp) Unlike the private version, WhatsApp Business also offers tools to automate, sort and standardize responses to messages (image). Short codes can be used to prepare standard replies to customer questions (Screenshot: WhatsApp)

Do I need a company phone for WhatsApp Business?

In principle, the Business variant and the private WhatsApp installation can be used in parallel on one device. For WhatsApp Business you therefore do not necessarily need a separate mobile device or a dedicated company phone . But: WhatsApp Business needs its own phone number . If a private WhatsApp account is already linked to a number, no additional Business account can be created for the same number.

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Using WhatsApp Business and private WhatsApp on the same device

Business phone plansData securityTechnology

July 9, 20264 min read