Which damages are covered?

Q: Which damages are covered?

The replacement service is independent of the type of defect or the degree of fault. It doesn’t matter if the device (e.g., a smartphone) has a cracked screen, a worn-out battery, a loose charging port, or is bricked (i.e., frozen): All you need to do is report the issue via the Everphone portal—we’ll take care of the rest. After a damage report in the customer portal, Everphone replaces the device at the employee's destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany. Screenshot from the customer portal There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred. There are only two things to keep in mind: Damage caused intentionally is not covered by our service. To prevent misuse, the IMEI number of the device must be recognizable.

Question

Accepted Answer

The replacement service is independent of the type of defect or the degree of fault.

It doesn’t matter if the device (e.g., a smartphone) has a cracked screen, a worn-out battery, a loose charging port, or is bricked (i.e., frozen):

All you need to do is report the issue via the Everphone portal—we’ll take care of the rest.

After a damage report in the customer portal, Everphone replaces the device at the employee's destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany.

There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred.

There are only two things to keep in mind:

Damage caused intentionally is not covered by our service.
To prevent misuse, the IMEI number of the device must be recognizable.

Damage & loss