Integration: your options
Find out how you can integrate the Everphone service with your IT management system here.
How to connect Everphone with your IT service management
Some companies use their own IT service management systems (ITSM). However, most rely on ITSM solutions such as Servicenow, Datanet, Matrix42, Usu, Topdesk, Freshworks, BMC, Serviceware, or Opentext (formerly Micro Focus) – the list is long.
ITSM-agnostic
Regardless of which ITSM framework your company uses, our API offers a well-structured interface that reliably transfers all service tasks around our rental devices.
API-based
Data from orders, extensions, upgrades, cancellations and more can easily be fed into your system via API: you always have a clear view of all device-as-a-service tasks. No additional tools required.
And this is how the data flows
We offer you a lean REST API as an interface to your ITSM solution.
Lean REST API
Our API is based on the REST architecture and transfers all necessary data reliably to your ITSM system.
Simple Integration
Our interface is well documented and logically structured. You can obtain the complete documentation upon request.
Minimal IT effort
The integration runs smoothly in the great majority of cases. Our API delivers a simple and convenient structure of all asset files.
Third party integration
For Datanet, you can implement a connection we have established for you.
Asset management with Everphone
Portal
An easy and clear solution for asset management is the Everphone portal. Our portal lists rental devices, users, phone tariffs, contract durations, and more (in the admin view). In the user view, your employees can directly report damages or perform device upgrades (if desired). The portal is available to all organizations. However, if you prefer to use your existing ITSM system for device-as-a-service as well, our REST API supports you in this.
Datanet
Datanet is a digitalization solution for telecommunications and IT. The handling of billing data and telecom expense management (TEM) is especially simplified by it. Everphone already has an interface to the Datanet solution. You only need to implement the connection here and it's up and running.
REST API for the rest
ITSM solutions can generally handle our REST API without any problems. After an initial set-up, the interface transfers service tasks to us—and from here, Everphone takes care of the operational tasks around your devices.
API documentation
Do you want to know what our REST API looks like in detail? No problem—request access here and we'll unlock the documentation for you.
Your road to next–level device management
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