Shipping terms
FAQ
Shipping terms
Everphone always ships devices insured by DHL. In Germany, shipping via DHL usually takes two days.
In the event of damage, you can usually expect the replacement device to arrive 72 hours after you report the damage, or even sooner under favorable circumstances. The delivery time of the replacement device to your desired address also depends on your address.
In case of remote locations (e.g. remote islands), deliveries abroad as well as unforeseen events (e.g. strike, severe weather, zombie apocalypse etc.), longer delivery times may occur, which are not the fault of Everphone and for which we cannot be held liable.
Returns
In case of damage or termination of the device rental, we will provide you with a DHL shipping label free of charge.
Shipping costs
Shipping and return shipping of devices is generally free of charge for our customers.
Insured shipping
All shipped equipment is insured during transport by DHL.
Custom addresses
We are happy to ship new deliveries and replacement units to addresses outside your company’s headquarters. Simply enter a delivery address of your choice during the order process.
Custom addresses might be limited to certain countries.
Related FAQs
Can employees buy equipment from terminated rentals?
Can I keep my private number?
How long does it take to exchange a broken device?
How does choosing a refurbished device/extending my rental lower the environmental impact?
Why should I extend my rent?
How sustainable is the Everphone service and what is its impact on my carbon footprint?
Can employees buy equipment from terminated rentals?
How much is the device exchange?
What happens with the returned devices?
What else do you want to know?
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