Is the theft or loss of a device insured?
FAQ
Is the theft or loss of a device insured?
The theft or loss of Everphone devices is not covered by insurance.
Our devices are insured against defects and damages.
Please report the loss of a device in the portal.
To do so, go to → Rentals → Device → Rental details and click on “Device Lost/Stolen”.
We will send a replacement device.
Related FAQs
What does the Everphone service include?
“Device as a Service”–what does that mean in concrete terms?
What is an MDM?
MDM stands for mobile device management software.
Can I use my company phone for private purposes?
With an MDM software, there are no restrictions on the private use of a company cell phone.
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How does choosing a refurbished device/extending my rental lower the environmental impact?
The benefits of longer usage and refurbished devices in terms of reduction of CO2 emissions, water usage and the usage of raw materials.
Why should I extend my rent?
Extending your rental to 36 months makes it more sustainable.
How sustainable is the Everphone service and what is its impact on my carbon footprint?
At Everphone, we do our best to provide a sustainable service for mobile device use.
Can employees buy equipment from terminated rentals?
Yes, they can.
How much is the device exchange?
Replacement devices are free of charge in the event of a defect.
What happens with the returned devices?
Most of them are being refurbished and reused.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
