Automated device provisioning
Global workplace automation doesn’t have to fail at ITSM. Learn how to avoid unnecessary integration efforts caused by heterogeneous local operating models and providers with low technical maturity.
Challenges without ITSM integration
In many international companies, workplace processes are handled by IT resources that are urgently needed elsewhere—or by costly external providers. Manual, low-value tasks tie up key capacities and are often unnecessarily duplicated across regional entities. This is not only expensive but also inefficient.
Manual processes slow down IT teams
Diverse operating models from leasing providers, distributors, system integrators, and subsidized hardware create high process and integration complexity. Running these models locally and manually requires significant personnel.
Approval processes require high effort
Providers such as system houses, leasing companies, or local service providers often work in silos and lack API capabilities. As a result, procurement, refinancing, and return processes cannot be automated and must be handled manually—at high internal cost.
ITSM software integration often fails
Modern ITSM platforms like ServiceNow offer powerful tools to automate workplace processes globally. But internal resource shortages and high complexity often cause ITSM integration projects to fail.
Simplified operations model
With Device-as-a-Service for laptops, smartphones, and tablets from Everphone, companies reduce complexity to four core actions: new orders, replacements, returns, and asset/compliance information. All costs are covered by the rental fee—free replacements of defective devices keep process complexity to a minimum.
One blueprint for all workplace processes
Based on the simplified operating model, an ITSM process blueprint for the workplace is created. It can be designed and tested within a local entity using minimal resources. Optional: integrate more device categories or eSIM activation via the Everphone API.
Global rollout
With Everphone, you can easily roll out your ITSM workplace blueprint across countries. No additional integrations needed: the automated workflow scales globally with minimal development effort. Near-total automation significantly and sustainably reduces internal workload.
Automated mobile device provisioning
Learn how Device-as-a-Service helps our customers fully automate device procurement and management—taking the load off their IT teams for good.
Learn more about DaaS
Our blog explores key aspects of device procurement and administration.
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