Automated device provisioning

Global workplace automation doesn't have to fail at ITSM. Learn how to avoid unnecessary integration efforts caused by heterogeneous local operating models and providers with low technical maturity.

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Challenges without ITSM integration

In many international companies, workplace processes are handled by IT resources that are urgently needed elsewhere—or by costly external providers. Manual, low-value tasks tie up key capacities and are often unnecessarily duplicated across regional entities. This is not only expensive but also inefficient.

Challenge: Workflows

Manual processes slow down IT

Diverse operating models from leasing providers, distributors, system integrators, and subsidized hardware create high process and integration complexity. Running these models locally and manually requires significant personnel.

Challenge: Approvals

Approval processes require high effort

Established providers such as system houses, leasing companies, or local service providers often work in silos and lack API capabilities. As a result, procurement, refinancing, and return processes cannot be automated and must be handled manually—at high internal cost.

Challenge: Complexity

ITSM integration often fails

Modern ITSM platforms like ServiceNow offer powerful tools to automate workplace processes globally. But internal resource shortages and high complexity often cause ITSM integration projects to fail.

Everphone solutions

Simplified operations model

With Device-as-a-Service for laptops, smartphones, and tablets from Everphone, companies reduce complexity to four core actions: new orders, replacements, returns, and asset/compliance information. All costs are covered by the rental fee—free replacements of defective devices keep process complexity to a minimum.

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Everphone solutions

A blueprint for all workplace processes

Based on the simplified operating model, an ITSM process blueprint for the workplace is created. It can be designed and tested within a local entity using minimal resources. Optional: integrate more device categories or eSIM activation via the Everphone API.

Learn more about API integration

Everphone solutions

Global rollout

With Everphone, you can easily roll out your ITSM workplace blueprint across countries. No additional integrations needed: the automated workflow scales globally with minimal development effort. Near-total automation significantly and sustainably reduces internal workload.

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