Mobile digital public administration: Lower Saxony

IT.Niedersachsen is setting new standards for digitalization in the public sector. Together with its partners Deutsche Telekom and Everphone, it has developed a tailored "Fully Managed Workplace" solution that ensures efficiency and maximum security for the state administration of Lower Saxony.
IT.Niedersachsen_Device-as-a-Service_Everphone-Referenzen
IT.Niedersachsen_Device-as-a-Service_Everphone-Referenzen

About IT.Niedersachsen

Founded in 2014, IT.Niedersachsen is the central IT service provider for the state admini­stration of Lower Saxony, head­quartered in Hanover. With over 1,000 employees across twelve locations in the region, the organization supports more than 100,000 users and manages 40,000 workplace devices.

> 12

Locations across Lower Saxony

> 1,000

Employees

≤200,000

Devices available on demand

Field of action

IT.Niedersachsen supports ministries, the police, and other public authorities in digiti­zation efforts and the enable­ment of mobile work. Its services in­clude managing IT infra­structure, pro­viding specialized apps and office software, and operating a 24/7 service desk. The organization also promotes digital sovereignty and modern administrative processes through solutions such as the eFile and the Niedersachsen Service Portal.

Objectives

Following an almost two-year market exploration process and a subsequent twelve-month tender, IT.Nieder­sachsen sought an inno­vative solution to advance mobile digiti­zation within public admini­stration. The decision fell on Deutsche Telekom and its partner Everphone, as they were able to offer a compre­hensive and scalable all-in-one package for smart­phones and tablets.
IT.Niedersachsen_Device-as-a-Service_Everphone_Polizei
Everphone solutions

Efficiency through auto­mated processes

The DaaS solution reduces complexity and enables notice­able efficiency gains through seamlessly inte­grated and automated processes. The all-in-one package, which inter­connects all service components, minimizes manual pro­cessing steps, conserves the resources of state authori­ties, and helps off­set the shortage of skilled personnel. IT.Nieder­sachsen’s clients can easily order work phones via a service portal, with the order auto­ma­tically for­war­ded to Telekom.
Everphone solutions

Highest security stan­dards & holistic service

The project meets the strict security require­ments of the state admini­stration. The holistic service includes mobile device manage­ment (MDM), license manage­ment, app security, and mobile connec­tivity. A key component is the BSI-certified order manage­ment and billing tool, as well as the BSI-certified data wiping process for returned devices (BSI = German Federal Office for Information Security). The solution ensures that devices are delivered ready to use and secure, with security policies and appli­cations auto­ma­tically installed once user cre­dentials are entered.
IT.Niedersachsen_Device-as-a-Service_Verwaltungsgebäude
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Everphone solutions

Simpli­fying the mobile work­place

The joint project simpli­fies the daily operations of IT.Nieder­sachsen and its clients through the « Fully Managed Mobile Workplace » concept. This covers the entire device lifecycle—from pre­con­figuration and direct shipping to the work­place or home, to fast replace­ment in case of defects, and refurbish­ment for reuse. Users receive a precon­figured device that allows them to get started right away on Deutsche Telekom’s excellent 5G network. This flag­ship project sets new standards for future-ready public admini­stration. Watch the video to learn more–you can translate the subtitles, too.
“For us and our customers, the seamlessly automated processes result in a noticeable increase in efficiency.”
Benjamin-Viergutz_Everphone-Testimonial_IT.Niedersachsen
Benjamin Viergutz
Team Lead Strategic Procurement

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