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James Hardie: relieving the IT of mobile device tasks

Employees at James Hardie rely on powerful smartphones and tablets. Colleagues must be able to work productively from anywhere—the home office, construction sites, in DIY stores, retailers, and more. Everphone helps by sourcing and staging the devices before delivering them directly to the employees.

Equipping the team with mobile devices

James Hardie Europe GmbH is a subsidiary of the globally operating James Hardie Industries plc, which is the international market leader in fibre cement building materials.

In addition to facade cladding made of fibre cement, the product range also includes gypsum fibre boards and screed elements for drywall construction as well as timber construction. James Hardie Europe GmbH offers complete drywall systems, as well as lightweight concrete panels.

Challenges

Due to the nature of the products, presentations and consultations often take place outside the classic office environment. Architects, planners, builders and homeowners are often to be found on the building site, in the specialist trade or DIY store.

During consultations, many photos usually have to be compared and exchanged in order to adequately visualise and explain the products and benefits. For these assignments, the consultants and sales people at James Hardie need reliable and performant mobile devices.

Mobile device procurement

James Hardie mainly relies on Apple devices. Both the staff at the head office in Düsseldorf and the field teams in a dozen European countries are equipped with iPhones and iPads accordingly.

Until the switch to the Everphone 'device-as-a-service' model, James Hardie procured the devices by means of a traditional device purchase. Although this approach is widespread, it is not very flexible overall.

The all-in-one solution

In order to solve all these challenges, save costs and sustainably relieve the IT, James Hardie looked around for a service provider who would take care of the mobile end devices as holistically as possible.

With Everphone's rental service, James Hardie now benefits from a highly specialised enterprise mobility service provider. Everphone covers the entire range of tasks related to company mobile phones and company tablets—from device procurement and direct dispatch to repairs, device replacements and clear asset management.

“Our colleagues must be able to work productively from anywhere. Increasingly in the home office, but above all on construction sites and at other external appointments. High-performance mobile devices are essential for this. Everphone deliveries to our employees are fast and reliable and we can always rely on the customer service.”