Resources – References

Rehau: Structured digitization and user empowerment

Rehau was prompted to act because the IT effort for managing mobile devices was too high. The complex IT infrastructure and the heterogeneous mobile device landscape made it difficult to manage the device fleet and prevented cost transparency. Everphone helped Rehau develop a clear and sustainable solution for device management — with a positive effect on efficiency and user satisfaction across the entire company.

About Rehau

Rehau is a leading premium brand for polymer-based solutions in the construction, automotive, and industrial sectors. With its headquarters in Rehau, Bavaria, the company employs more than 20,000 people worldwide.

20,000+

Employees worldwide

3,500

Devices rolled out

Divisions

Area of action

Rehau had long life cycles for its mobile devices, which led to a 'proliferation' of models and partly outdated hardware. The manual replacement and device management created high effort for the IT department. Rehau therefore sought a future-proof solution that would not only relieve the IT department but also offer employees more freedom of choice.

Requirements

The goal was greater efficiency in device management and overall simpler device administration. The introduction of a self-service model was desired, allowing users to independently choose and manage their devices. Further requirements: consolidation of all devices via a central portal and establishment of a reporting system for better cost overview and control.

Everphone Solution

Device-as-a-Service

Rehau management decided on DaaS because providing rental devices with a self-service model brings substantial relief to the IT department. In addition to streamlined device management, user satisfaction is also increased through Choose-your-own-Device — meaning employees at Rehau can choose the device that suits them best from a predefined portfolio. There are no additional costs, not even if the device needs to be replaced. Everphone also equips the devices with a Telekom SIM card so they are ready to use immediately.

Project Management

Phased rollout of 3,500 devices

Rehau decided on a structured rollout for the project, beginning with 700 pilot devices in the first three months. After the ramp-up phase of a total of 1,500 devices, the remaining rollout of all 3,500 devices then took place. In the Everphone user portal, users can choose their own devices with 'Choose-your-own-Device' (CYOD). Incident management for device malfunctions or damage is also handled by the users themselves via the Everphone portal.

Everphone Solution

Self-service portal

Separate portals were created for the two main divisions — Rehau Industries and Rehau Automotive — to meet the divisions' specific requirements. Through the implementation of Everphone, Rehau was able to reduce IT effort and offer users a solution that gives them independence and a clear overview of their devices. After the successful rollout at German locations, Rehau plans to expand device management to international markets such as the Czech Republic and Slovakia.

“The Everphone solution enables us to manage our SmartMobile end-devices efficiently. The collaboration has not only saved us IT resources through automation and user support, but has also paved the way for the first step towards international standardization.”