About IT.Niedersachsen
Founded in 2014, IT.Niedersachsen is the central IT service provider for the state administration of Lower Saxony, headquartered in Hanover. With over 1,000 employees across twelve locations in the region, the organization supports more than 100,000 users and manages 40,000 workplace devices.
> 12
Locations across Lower Saxony
> 1,000
Employees
≤200,000
Devices available on demand
Field of action
IT.Niedersachsen supports ministries, the police, and other public authorities in digitization efforts and the enablement of mobile work. Its services include managing IT infrastructure, providing specialized apps and office software, and operating a 24/7 service desk. The organization also promotes digital sovereignty and modern administrative processes through solutions such as the eFile and the Niedersachsen Service Portal.
Objectives
Following an almost two-year market exploration process and a subsequent twelve-month tender, IT.Niedersachsen sought an innovative solution to advance mobile digitization within public administration. The decision fell on Deutsche Telekom and its partner Everphone, as they were able to offer a comprehensive and scalable all-in-one package for smartphones and tablets.
Everphone solutions
Efficiency through automated processes
The DaaS solution reduces complexity and enables noticeable efficiency gains through seamlessly integrated and automated processes. The all-in-one package, which interconnects all service components, minimizes manual processing steps, conserves the resources of state authorities, and helps offset the shortage of skilled personnel. IT.Niedersachsen’s clients can easily order work phones via a service portal, with the order automatically forwarded to Telekom.
Everphone solutions
Highest security standards & holistic service
The project meets the strict security requirements of the state administration. The holistic service includes mobile device management (MDM), license management, app security, and mobile connectivity. A key component is the BSI-certified order management and billing tool, as well as the BSI-certified data wiping process for returned devices (BSI = German Federal Office for Information Security). The solution ensures that devices are delivered ready to use and secure, with security policies and applications automatically installed once user credentials are entered.
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Everphone solutions
Simplifying the mobile workplace
The joint project simplifies the daily operations of IT.Niedersachsen and its clients through the “Fully Managed Mobile Workplace” concept. This covers the entire device lifecycle—from preconfiguration and direct shipping to the workplace or home, to fast replacement in case of defects, and refurbishment for reuse. Users receive a preconfigured device that allows them to get started right away on Deutsche Telekom’s excellent 5G network. This flagship project sets new standards for future-ready public administration. Watch the video to learn more–you can translate the subtitles, too.
“For us and our customers, the seamlessly automated processes result in a noticeable increase in efficiency.”
Benjamin Viergutz
Team Lead Strategic Procurement
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