Workplace-as-a-Service (WaaS) is much more than just renting laptops. It’s a comprehensive concept for providing modern work environments – including hardware, software, support, and management.
The goal of Workplace-as-a-Service: to relieve internal teams, standardize processes, and provide employees with a smooth digital workplace experience.
But what exactly is included? Here’s an overview of the typical service components of a WaaS offering.
Hardware provisioning: the core of WaaS
At the heart of WaaS is the provisioning of devices – preconfigured, ready to use, and tailored to the user’s role in the company. This typically includes:
- Laptops, PCs, tablets, and smartphones
- Accessories such as monitors, docking stations, headsets, keyboards, mice
- Devices for specific use cases (e.g. rugged devices, high-performance workstations, mobile data entry devices)
Depending on the provider, it may also include custom device selection, build-to-order, or device-specific lifecycle management.
Software & configuration
WaaS providers don’t deliver devices in their factory state – they take care of the technical setup:
- Operating system installation (Windows, macOS, Android, iOS)
- Preloaded software (e.g. Office, collaboration tools, security clients)
- Integration with MDM systems (Intune, Jamf, MobileIron, etc.)
- Zero-touch deployment, Apple Business Manager, Windows Autopilot
The goal is for new devices to arrive fully ready to use – without requiring IT involvement.
Support & workplace helpdesk
A reliable WaaS provider doesn’t just deliver technology – they also offer support:
- Helpdesk for end users in case of questions or issues
- Remote or on-site support depending on the SLA
- Replacement of defective devices
- Ticketing systems and self-service portals
This means IT support is outsourced from day-to-day operations – but still handled professionally.
Lifecycle management
Workplace-as-a-Service covers the entire device lifecycle – from day one to return:
- Device selection and procurement
- Shipping and rollout (e.g. to home or office)
- Replacement devices for defects or role changes
- Returns during offboarding
- GDPR-compliant data wiping
- Refurbishment, recycling, and reporting
Especially valuable: everything is documented – for IT security, audits, and ESG reporting.