Frequently asked questions (FAQ)

“Device as a service” is a pretty straightforward concept—however you might have some questions. Search our FAQ section for the most commonly asked questions. And, of course, their answers. Alternatively, you can just browse through the categories.

How it works

Can employees buy equipment from terminated rentals?

Yes, they can.

How much is the device exchange?

Replacement devices are free of charge in the event of a defect.

Which damages are covered?

We cover all damages that are not caused intentionally.

How long does it take to exchange a broken device?

In the event of damage, we will promptly ship your replacement unit.

What happens if a device is broken?

Report the damage to Everphone. We’ll dispatch a new device right away.

How are co-payments made?

Co-payments can be made from net or gross salary.

Buy and rent back (BARB)

How much is a device upgrade?

Whether charges apply for a device upgrade depends on the term of your contract and your master agreement.

Choose your own device

How are co-payments made?

Co-payments can be made from net or gross salary.

As an admin, can I restrict upgrades?

Yes, you can.

Device management

Can I keep my private number?

Yes, you can keep your private phone number when using a company smartphone.

How is business and private data separated on the devices?

Private and business data will be separated by a specialized software.

How does MDM software get on existing devices?

The procedure for a subsequent MDM installation depends on your operating system(s) and your requirements.

We already have MDM. What now?

Simple: we use the one you already have.

What is an MDM?

MDM stands for mobile device management software.

What is the Everphone portal?

The Everphone portal is a digital platform to inventory and manage company mobile devices.

Rental devices

How does choosing a refurbished device/extending my rental lower the environmental impact?

The benefits of longer usage and refurbished devices in terms of reduction of CO2 emissions, water usage and the usage of raw materials.

Why should I extend my rent?

Extending your rental to 36 months makes it more sustainable.

Can employees buy equipment from terminated rentals?

Yes, they can.

How much is the device exchange?

Replacement devices are free of charge in the event of a defect.

Which damages are covered?

We cover all damages that are not caused intentionally.

How long does it take to exchange a broken device?

In the event of damage, we will promptly ship your replacement unit.

Data security and privacy

Can IT read my private messages?

No, your IT team doesn’t have access to your private data on your company cell phone.

How is business and private data separated on the devices?

Private and business data will be separated by a specialized software.

Can I use my company phone for private purposes?

With an MDM software, there are no restrictions on the private use of a company cell phone.

How does MDM software get on existing devices?

The procedure for a subsequent MDM installation depends on your operating system(s) and your requirements.

We already have MDM. What now?

Simple: we use the one you already have.

What is an MDM?

MDM stands for mobile device management software.

How can we support you?

Do you have questions about device as a service? Just leave us a message and we’ll get back to you in no time.

For urgent enquiries

Do you need support quickly? Directly call our service team or send them an e-mail.

Case studies

How device as a service works in practice

How do you get from conventional procurement to device as a service? What impact might it have on your organization? Read our case studies to find out how it all fits together in the field.

Mazars Germany: “Let everyone do what they do best”

ADVANT Beiten: procuring mobile devices in a reliable, user-friendly way

6,000 iPads in five days: boosting employee satisfaction for Henkel