What happens if a device is broken?
Broken device? Not a problem.
Damages can be reported in the Everphone portal by the given user or admin. We’ll then send an exchange device directly to the user in no time. No questions asked, no red tape, no costs incurred–it’s part of our service.
Users can transfer their data from the old to the new device. Everphone will provide a shipping label and packaging for the return of the broken device.
How does choosing a refurbished device/extending my rental lower the environmental impact?
Why should I extend my rent?
How sustainable is the Everphone service and what is its impact on my carbon footprint?
Can employees buy equipment from terminated rentals?
How much is the device exchange?
What happens with the returned devices?
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!