About Rehau
Rehau is a leading premium brand for polymer-based solutions in the construction, automotive, and industrial sectors. With its headquarters in Rehau, Bavaria, the company employs more than 20,000 people worldwide.
Area of action
Rehau had long life cycles for its mobile devices, which led to a “proliferation” of models and partly outdated hardware. The manual replacement and device management created high effort for the IT department. Rehau was therefore looking for a future-proof solution that would not only relieve the IT department but also offer employees more freedom of choice.
Requirements
The goal was accordingly more efficiency in device management and an overall simpler device administration. The introduction of a self-service model was desired, where users can independently choose and manage their devices. Further requirements: consolidation of all devices via a central portal and an easy-to-use reporting system for better overview and control of costs.
Device as a Service
Rehau managament decided on DaaS because providing rental devices with a self-service model brings substantial relief to the IT department. There are no additional costs, not even if the device needs to be replaced. In addition to streamlined device management, user satisfaction is also increased through CYOD (“choose your own device”) – meaning employees at Rehau can choose the device that suits them best from a predetermined portfolio. Everphone also equips the devices with a Telekom SIM card, so they are immediately ready for use.
Phased rollout of 3,500 devices
Rehau decided on a structured rollout for the project, beginning with 700 pilot devices in the first three months. After the ramp-up phase of a total of 1,500 devices, the remaining rollout then took place with a total of 3,500 devices. In the Everphone user portal, users can select their favourite smartphone with “choose your own device” (CYOD). Users also handle incident management for device damages or malfunctions via the Everphone portal.
Self-service portal
Separate portals were created for the two main divisions – Rehau Industries and Rehau Automotive – to meet the divisions’ specific requirements. Through the implementation of Everphone, Rehau was able to reduce IT effort and offer users a solution that gives them independence and a clear overview of their devices. After the successful rollout at the German sites, Rehau plans to expand device management to international markets such as the Czech Republic and Slovakia.
