Many IT teams rely on ServiceNow to structure internal processes, manage tickets, and run automated workflows. What’s often missing is the seamless integration of external Device-as-a-Service offerings into these exact workflows. That’s where the Everphone API comes in.
What are the benefits of integrating Everphone with ServiceNow?
With the API connection, you can control device-related processes directly from ServiceNow – without media breaks or additional tools. This enables:
- Automated device orders during onboarding (even without an email address)
- Device replacement in case of defects or user changes
- Automated return processes during offboarding
- Synchronization of user data and device status
- A 100% audit trail and GDPR-compliant handling
For IT departments, this means less manual work and more control. For HR and procurement, it results in clear workflows, faster response times, and higher user satisfaction.
How the Everphone–ServiceNow API integration works
1. Activate the API
Everphone provides a standardized REST API. You receive access tokens, documentation, and a sandbox environment. This allows you to prepare and test the integration without risk.
2. Define workflows
Together with your ITSM team, you define which events and data points are relevant. Typical triggers include:
- “New joiner” → ordering a preconfigured device
- “Role change” → upgrade or device swap
- “Offboarding” → automated return including shipping label
3. Mapping & authentication
The API uses modern authentication mechanisms (e.g. OAuth 2.0). User IDs, device types, location data, and policies can be mapped cleanly. You decide how granular the setup should be.
4. Go-live and monitoring
After successful testing, the integration goes live. Dashboards in ServiceNow or the Everphone portal allow you to monitor automation at any time and adjust it if needed.
Which DaaS use cases can be automated through ServiceNow?
All processes necessary for a fully-automated device procurement setup can be made triggered ServiceNow, as connecting Everphone to ServiceNow opens up many possibilities. Here are a few real-world examples:
Onboarding with Autopilot
A new team member starts in two weeks? The HR process triggers an order in ServiceNow → Everphone ships a fully preconfigured device. Depending on device class and manufacturer, setup may differ:
Windows devices are configured via Autopilot, Android devices via Zero-Touch Enrollment, and Apple devices via Apple Business Manager. Devices can also be shipped directly to a home address if required.
Device replacement in support cases
A ticket tagged “defective device” triggers an automated replacement process. Everphone ships a replacement device automatically – including return packaging and a shipping label.
Offboarding without manual effort
An employee’s departure is recorded in ServiceNow → the return process is automatically initiated with Everphone, including GDPR-compliant data deletion and full tracking via the portal. Your IT team doesn’t need to chase devices or handle refurbishing or recycling – Everphone takes care of everything.
Benefits for your IT organization
- Fewer manual tasks: No more manual ordering or tracking of devices
- Higher efficiency: Automated workflows reduce workload for IT, HR, and procurement
Scalability: Ideal for fast-growing companies or distributed teams - Compliance & control: Full transparency thanks to two-way sync with the Everphone portal
- Flexibility: Integration with other ITSM tools is also possible (e.g. Jira, Freshservice, Ivanti)
Conclusion: ITSM and DaaS perfectly aligned
Integrating Everphone with ServiceNow makes device management more efficient, transparent, and future-proof. Instead of maintaining manual processes, you automate key touchpoints across the entire employee lifecycle – from day one to the last day.
The result: time savings, lower costs, and higher satisfaction for everyone involved.
