Which damages are covered?
FAQ
Which damages are covered?
The replacement service is independent of the type of defect or the degree of fault. After a damage report in the customer portal, Everphone replaces the device at the employee’s destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany.
There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred.
There are only two things to keep in mind:
- Damage caused intentionally is not covered by our service.
- To prevent misuse, the IMEI number of the device must be recognizable.
Related FAQs
How is business and private data separated on the devices?
Private and business data will be separated by a specialized software.
Can I keep my private number?
Yes, you can keep your private phone number when using a company smartphone.
Does Everphone also manage phone plans?
Yes. Everphone offers free B2B phone plan support.
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How does choosing a refurbished device/extending my rental lower the environmental impact?
The benefits of longer usage and refurbished devices in terms of reduction of CO2 emissions, water usage and the usage of raw materials.
Why should I extend my rent?
Extending your rental to 36 months makes it more sustainable.
How sustainable is the Everphone service and what is its impact on my carbon footprint?
At Everphone, we do our best to provide a sustainable service for mobile device use.
Can employees buy equipment from terminated rentals?
Yes, they can.
How much is the device exchange?
Replacement devices are free of charge in the event of a defect.
What happens with the returned devices?
Most of them are being refurbished and reused.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
