Which damages are covered?
FAQ
Which damages are covered?
The replacement service is independent of the type of defect or the degree of fault.
It doesn’t matter if the device (e.g., a smartphone) has a cracked screen, a worn-out battery, a loose charging port, or is bricked (i.e., frozen):
All you need to do is report the issue via the Everphone portal—we’ll take care of the rest.
After a damage report in the customer portal, Everphone replaces the device at the employee’s destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany.
There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred.
There are only two things to keep in mind:
- Damage caused intentionally is not covered by our service.
- To prevent misuse, the IMEI number of the device must be recognizable.
Related FAQs
How are co-payments made?
Co-payments can be made from net or gross salary.
We already have MDM. What now?
Simple: we use the one you already have.
Can employees buy equipment from terminated rentals?
Yes, they can.
Search for:
Which HR systems can be integrated with the Everphone API?
Everphone connects seamlessly with leading HR systems.
What services are included in Workplace as a Service?
Discover which hardware, software, and services are typically part of a WaaS model – from delivery to return.
We use ServiceNow. Can we integrate device procurement with it?
Everphone offers an API that integrates directly with ITSM solutions like ServiceNow.
Is Workplace as a Service available for MacBooks?
Yes, absolutely. We offer Workplace as a Service for MacBooks—from the MacBook Air to the MacBook Pro.
What’s the difference between Device as a Service (DaaS) and Workplace as a Service (WaaS)?
At Everphone, DaaS refers to mobile devices, while WaaS means workplace devices. There’s not much of a difference though.
Do I have to be 24/7 available with my company phone?
No, you don’t.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
