Which damages are covered?
FAQ
Which damages are covered?
The replacement service is independent of the type of defect or the degree of fault.
It doesn’t matter if the device (e.g., a smartphone) has a cracked screen, a worn-out battery, a loose charging port, or is bricked (i.e., frozen):
All you need to do is report the issue via the Everphone portal—we’ll take care of the rest.
After a damage report in the customer portal, Everphone replaces the device at the employee’s destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany.
There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred.
There are only two things to keep in mind:
- Damage caused intentionally is not covered by our service.
- To prevent misuse, the IMEI number of the device must be recognizable.
Related FAQs
Can employees buy equipment from terminated rentals?
Yes, they can.
How are the device rentals invoiced?
As a rule, billing takes place on a monthly basis.
Does Everphone also manage phone plans?
Yes. Everphone offers free B2B phone plan support.
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Is Workplace as a Service available for MacBooks?
Yes, absolutely. We offer Workplace as a Service for MacBooks—from the MacBook Air to the MacBook Pro.
What’s the difference between Device as a Service (DaaS) and Workplace as a Service (WaaS)?
At Everphone, DaaS refers to mobile devices, while WaaS means workplace devices. There’s not much of a difference though.
Do I have to be 24/7 available with my company phone?
No, you don’t.
How does choosing a refurbished device/extending my rental lower the environmental impact?
The benefits of longer usage and refurbished devices in terms of reduction of CO2 emissions, water usage and the usage of raw materials.
Why should I extend my rent?
Extending your rental to 36 months makes it more sustainable.
How sustainable is the Everphone service and what is its impact on my carbon footprint?
At Everphone, we do our best to provide a sustainable service for mobile device use.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
