Which damages are covered?
FAQ
Which damages are covered?
The replacement service is independent of the type of defect or the degree of fault. After a damage report in the customer portal, Everphone replaces the device at the employee’s destination address (to be specified in the customer portal) or in an office, usually within two working days within Germany.
There is no cost to you or your company for equipment replacement, no matter how severe the damage or how the damage occurred.
There are only two things to keep in mind:
- Damage caused intentionally is not covered by our service.
- To prevent misuse, the IMEI number of the device must be recognizable.
Related FAQs
Shipping terms
The shipping of our devices is done by DHL.
As an admin, can I restrict upgrades?
Yes, you can.
What is the Everphone portal?
The Everphone portal is a digital platform to inventory and manage company mobile devices.
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How does choosing a refurbished device/extending my rental lower the environmental impact?
The benefits of longer usage and refurbished devices in terms of reduction of CO2 emissions, water usage and the usage of raw materials.
Why should I extend my rent?
Extending your rental to 36 months makes it more sustainable.
How sustainable is the Everphone service and what is its impact on my carbon footprint?
At Everphone, we do our best to provide a sustainable service for mobile device use.
Can employees buy equipment from terminated rentals?
Yes, they can.
How much is the device exchange?
Replacement devices are free of charge in the event of a defect.
What happens with the returned devices?
Most of them are being refurbished and reused.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
