What happens if a device is broken?
FAQ
What happens if a device is broken?
Broken device? Not a problem.
Damages can be reported in the Everphone portal by the given user or admin. We’ll then send an exchange device directly to the user in no time. No questions asked, no red tape, no costs incurred–it’s part of our service.
Users can transfer their data from the old to the new device. Everphone will provide a shipping label and packaging for the return of the broken device.
Related FAQs
Does Everphone also manage phone plans?
Yes. Everphone offers free B2B phone plan support.
We already have MDM. What now?
Simple: we use the one you already have.
How much is a device upgrade?
Whether charges apply for a device upgrade depends on the term of your contract and your master agreement.
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Which HR systems can be integrated with the Everphone API?
Everphone connects seamlessly with leading HR systems.
What services are included in Workplace as a Service?
Discover which hardware, software, and services are typically part of a WaaS model – from delivery to return.
We use ServiceNow. Can we integrate device procurement with it?
Everphone offers an API that integrates directly with ITSM solutions like ServiceNow.
Is Workplace as a Service available for MacBooks?
Yes, absolutely. We offer Workplace as a Service for MacBooks—from the MacBook Air to the MacBook Pro.
What’s the difference between Device as a Service (DaaS) and Workplace as a Service (WaaS)?
At Everphone, DaaS refers to mobile devices, while WaaS means workplace devices. There’s not much of a difference though.
Do I have to be 24/7 available with my company phone?
No, you don’t.
What else do you want to know?
If you haven’t found the answer to your questions, just ask us directly via this form.
We’ll get back to you in no time!
