Cologne Bonn Airport: cost reduction in mobile device procurement
When buying mobile devices, the airport company could easily plan the initial retail price — but this was followed by costs that were difficult to calculate: unforeseen repairs, the replacement of worn devices, and internal effort. Everphone brought transparency, user choice of model and reduced costs.
Challenges & Requirements
Cologne Bonn Airport equips around 500 employees with mobile devices. This resulted in additional costs that were difficult to calculate for conventional device purchases, as well as additional IT costs due to repairs and losses.
The Airport was looking for an alternative procurement method that would limit these cost factors and permanently and sustainably reduce expenses at the ICT ServiceDesk.
Device-as-a-Service with Buy and Rent Back
The existing devices were taken over by Everphone via buy and rent back (BARB). They were then integrated into the managed service and covered by the full incident management service at no extra costs. During the whole process, airport employees were able to continue using their smartphones as usual and without interruption.
After BARB, the existing devices can be upgraded to newer models at very favorable conditions. The device upgrades ensure a step-by-step modernization of the device fleet. All company data on the replaced devices is deleted in a certified manner.
Results: outtasking, transparency & employee satisfaction
By switching to device-as-a-service, the operational tasks related to mobile devices were largely outtasked. The airport's ICT department still controls the mobile device strategy — handling of devices and incident management are now completely done by Everphone.
CYOD ("choose your own device") means employees have a say in selecting their mobile device. Team members can choose from a set of different smartphone models. This option has been very well received by employees, who particularly appreciate the option of cost-effective upgrades.
“With Everphone we have found a very reliable partner; I'm very happy with my decision. The Everphone portal is constantly being improved, making it easy to use for all employees. My account manager at Everphone responds very quickly to all requests.”
Volker Gregorius
Head of IT Service | Flughafen Köln/Bonn GmbH
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