Everphone always ships devices insured by DHL. In Germany, shipping via DHL usually takes two days.
In the event of damage, you can usually expect the replacement device to arrive 72 hours after you report the damage, or even sooner under favorable circumstances. The delivery time of the replacement device to your desired address also depends on your address.
In case of remote locations (e.g. remote islands), deliveries abroad as well as unforeseen events (e.g. strike, severe weather, zombie apocalypse etc.), longer delivery times may occur, which are not the fault of Everphone and for which we cannot be held liable.
In case of damage or termination of the device rental, we will provide you with a DHL shipping label free of charge.
Shipping and return shipping of devices is generally free of charge for our customers.
All shipped equipment is insured during transport by DHL.
We are happy to ship new deliveries and replacement units to addresses outside your company’s headquarters. Simply enter a delivery address of your choice during the order process.
Custom addresses might be limited to certain countries.
How does choosing a refurbished device/extending my rental lower the environmental impact?
Why should I extend my rent?
How sustainable is the Everphone service and what is its impact on my carbon footprint?
Can employees buy equipment from terminated rentals?
How much is the device exchange?
What happens with the returned devices?
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