Damage & loss
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How much is the device exchange?
Replacement devices are free of charge in the event of a defect.
What happens with the returned devices?
Most of them are being refurbished and reused.
Which damages are covered?
We cover all damages that are not caused intentionally.
How long does it take to exchange a broken device?
In the event of damage, we will promptly ship your replacement unit.
What happens if a device is broken?
Report the damage to Everphone. We’ll dispatch a new device right away.
Shipping terms
The shipping of our devices is done by DHL.
As an admin, can I restrict upgrades?
Yes, you can.
Is the theft or loss of a device insured?
The theft or loss of Everphone devices is not covered by insurance.
