What happens with the returned devices?
FAQ
What happens with the returned devices?
We send defective smartphones (also tablets) to our repair center. For return shippings, we’ll provide you with a return label. Then, the devices go through the following steps.
1. Data erasure
All data on the device is erased in a certified procedure. A deletion protocol is created and sent to the customer. Data deletion is carried out in accordance with the standards of the German Federal Office for Information Security (BSI). We use “Blancco Mobile Edition” to safely delete any data on the devices.
2. Technical assessment
The mobile device is then professionally examined and assessed by one of our mobile device experts.
3. Refurbishing
If the damage is repairable, the device will be repaired in our workshop or the workshop of one of our fulfilment partners. The mobile device is then cleaned and refurbished to be sold and sold on a platform for used devices.
4. Recycling
If refurbishing is not possible from a technical or economic point of view, the mobile device will be recycled and all built-in components and raw materials (precious metals, rare earths, …) will be recycled as far as possible.
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What else do you want to know?
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